Can I return my order free of charge?

Yes, you can return your order free of charge within 30 days.

In what condition should I return my order?

You should return your order with all accessories included and, if possible, in its original condition and packaging.

How does registering a return work?

After registering your return, you will receive an email with return instructions within 48 hours (on business days).

How much time do I have to send back my return?

After receiving the return instructions, you have 14 days to send the product back.

Where can I drop off my return?

Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.

How do I return large products?

Large shipments, such as air conditioners, are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.

When will I receive my refund?

After we have received your return shipment, the purchase amount is usually refunded within 14 days.

What if the product is damaged?

If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page

Can I return my order free of charge?

Yes, you can return your order free of charge within 30 days.

In what condition should I return my order?

You should return your order with all accessories included and, if possible, in its original condition and packaging.

How does registering a return work?

After registering your return, you will receive an email with return instructions within 48 hours (on business days).

How much time do I have to send back my return?

After receiving the return instructions, you have 14 days to send the product back.

Where can I drop off my return?

Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.

How do I return large products?

Large shipments, such as air conditioners, are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.

When will I receive my refund?

After we have received your return shipment, the purchase amount is usually refunded within 14 days.

What if the product is damaged?

If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page

Returns

Can I return my order free of charge?

Yes, you can return your order free of charge within 30 days.
In what condition should I return my order?

You should return your order with all accessories included and, if possible, in its original condition and packaging.
How does registering a return work?

After registering your return, you will receive an email with return instructions within 48 hours (on business days).
How much time do I have to send back my return?

After receiving the return instructions, you have 14 days to send the product back.
Where can I drop off my return?

Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.
How do I return large products?

Large shipments, such as air conditioners, are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.
When will I receive my refund?

After we have received your return shipment, the purchase amount is usually refunded within 14 days.
What if the product is damaged?

If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page

Register your return here or complete the form below.

First name *

Surname *

Email address *

Phone number *

Which order would you like to return? (order number) *

Which product(s) would you like to return? *

Reason for return *

Please provide additional details *

Can I return my order free of charge?

Yes, you can return your order free of charge within 30 days.
In what condition should I return my order?

You should return your order with all accessories included and, if possible, in its original condition and packaging.
How does registering a return work?

After registering your return, you will receive an email with return instructions within 48 hours (on business days).
How much time do I have to send back my return?

After receiving the return instructions, you have 14 days to send the product back.
Where can I drop off my return?

Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.
How do I return large products?

Large shipments, such as air conditioners, are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.
When will I receive my refund?

After we have received your return shipment, the purchase amount is usually refunded within 14 days.
What if the product is damaged?

If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page

Register your return here or complete the form below.

First name *

Surname *

Email address *

Phone number *

Which order would you like to return? (order number) *

Which product(s) would you like to return? *

Reason for return *

Please provide additional details *

Returns

Register your return

Register your return

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